Return Policy
RockLove does not accept returns or backorder cancellations for the purpose of repurchasing to claim a discount code or belated sale price.
❄️ Holiday Return Policy ❄️
Purchases made between November 3, 2024 and December 24, 2024 are eligible for our extended return policy. Requests for exchange or store credit must be submitted by January 15, 2025.
Domestic Return Policy
RockLove offers free exchanges or returns for store credit. Shipping fees are not included in this credit.
All eligible RockLove items may be returned or exchanged up to fifteen (15) days from date posted as delivered. All items must be in pristine re-sellable condition, include all original packaging elements.
Please contact us first at customerservice@rocklove.com for a return authorization number and pre-paid postage. Items shipped without prior authorization from RockLove will be forfeit.
International Return Policy
International orders are not eligible for exchange. RockLove items may be returned for store credit at the cost of the customer, and in that store credit, shipping costs will not be included.
All eligible RockLove items may be returned up to fifteen (15) days from date posted as delivered. All items must be in pristine re-sellable condition, include all original packaging elements.
Please contact us first at customerservice@rocklove.com for a return authorization number before shipping back your jewelry. Items shipped without prior authorization from RockLove will be forfeit.
Update/Cancel an Order
Order cancellation is not guaranteed. Make sure to verify the items you are ordering and your shipping information prior to placing your order.
If you ordered the wrong item, or entered the wrong shipping information, please contact us as soon as possible at customerservice@rocklove.com. We strive to ship orders as fast as possible, and we cannot guarantee we will be able to stop the order before it ships.
Last Chance Items
- Last Chance items are final sale and are not eligible for return, refund, cancellation, or exchange.
Pre-Order and Limited Release items
- Pre-Order items are not eligible for discount or included in site-wide sales.
- Pre-Order items can be cancelled excluding those items that are made to order. (Magic: The Gathering)
- All sales are final on numbered Limited Edition, Timed Edition or Exclusive Products that are made to order. Your purchase of these pieces reserves your specific item in the limited edition sequential order and cannot be refunded or returned after the transaction is placed.
Non-Delivery & Claims
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We are not responsible for denied, damaged, lost, or stolen packages, nor are we responsible for incorrect addresses. We ship to the address provided at checkout. Incomplete or incorrectly addressed deliveries can be shipped again at the customer's expense. Shipping fees are non-refundable, even if orders are returned.
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We are not responsible for replacing products marked as Delivered. If a package is marked as Delivered, and you don't see it: check with your mail carrier (they may have "helpfully" tucked it behind porch furniture or planter), your family members (ooh I thought it was for me), and neighbors (you were't home and I haven't brought it over yet). Call or visit your local post office and inquire with the tracking number. Once marked as Delivered, USPS has deems the service complete and RockLove no longer has any access and we are unable to submit inquiries or claims. The customer must pursue the package locally and RockLove is not responsible for sending a replacement.
- Per USPS's current policies, postage claims are no longer able to be filed. RockLove will not refund shipping costs for slow or “late” delivery.