Returns, Refunds and Cancellations

    Update/Cancel an Order

    Order cancellation is not guaranteed. Make sure to verify the items you are ordering and your shipping information prior to placing your order.

    If you ordered the wrong item, or entered the wrong shipping information, please contact us as soon as possible. We strive to ship orders as fast as possible, and we cannot guarantee we will be able to stop the order before it ships.

    Holiday Return/Exchange Policy

    Holiday Season 2022: RockLove exchange and return requests will be accepted up to January 15, 2023 on all applicable products eligible for exchange and return. All exchanges must be in pristine re-sellable condition, include all original packaging elements.

    Standard Return/Exchange Policy

    All eligible RockLove items may be exchanged up to fifteen (15) days from date posted as delivered. All exchanges must be in pristine re-sellable condition, include all original packaging elements.

    Please contact us first at customerservice@rocklove.com for return authorization before shipping back your jewelry. Items shipped with out prior authorization from RockLove will be forfeit.

    RockLove Returns
    4101 Oakesdale Ave SW
    Renton, WA 98057

     

    We are not responsible for returned, damaged, lost, or stolen packages, nor are we responsible for incorrect addresses.

    We ship to the address provided at checkout. Incomplete or incorrectly addressed deliveries can be reshipped at the customer's added postage cost. Shipping fees are non-refundable, even if orders are returned.

     

    We are not responsible for replacing products marked as Delivered.

    If a package is marked as Delivered, and you don't see it: check with your mail carrier (they may have "helpfully" tucked it behind porch furniture or planter), your family members (ooh I thought it was for me), and neighbors (you were't home and I haven't brought it over yet). Call or visit your local post office and inquire with the tracking number.

    Once marked as Delivered, the US Postal Service deems the service complete and RockLove no longer has any access and we are unable to submit inquiries or claims. The customer must pursue the package locally and RockLove is not responsible for sending a replacement.

    RockLove does not accept returns for the purpose of repurchasing to claim a discount code or belated sale price.

    All accepted returns will be either for an exchange or store credit.

     

    RockLove does not accept returns on Pre-Order or Special Edition collections.

    All sales are final on Retired, Pre-Order, Limited Edition, Timed Edition or Exclusive Products that are made to order. Your purchase of these pieces reserves your specific item in the limited edition sequential order and cannot be refunded or returned after the transaction is placed.

     

    How do I return or exchange an item purchased using Affirm?

    Shop Pay by Affirm returns follow our standard return process. Please note, refunds for Affirm will first be refunded as store credit from RockLove to Affirm, and then to you. We cannot provide an exchange or cash refund. If you have more questions, please visit helpcenter.affirm.com/.

     

    We stand behind our jewelry and want customers to be satisfied. However we are an independent business (and humans with feelings) so we reserve the right to refuse service if a customer is abusive, derogatory, or suspected to be a scammer.