Policy

PACKAGING

Each piece comes in its very own edgy RockLove gift box to ensure safe travel and storage. Ready to be presented to whomever inspires you most.

INTERNATIONAL SHIPPING

We happily ship internationally!

Our website is magically synced with the United States Postal Service's website (USPS) - it will accurately calculate your shipping from your zip code. Services you can choose: Express (1-2 days), Priority (2-3 days), and First Class (2-5 days). Orders will be processed 1-3 business days after payment, Monday to Friday. We will not process or ship any orders on national holidays; however, if you need an item within a certain window of time (ie – a rush delivery in time for a birthday), please contact us first and we will work with you to make your deadline.

RockLove is an independent company and every one of our items is carefully made by hand. Some of these items are made as you order. During the holiday season, RockLove reserves the right to put your order on brief back order – we will let you know immediately if we are out of stock, informing you of when we expect to ship your finished items, and if you prefer, we will grant you a full refund.

We combine shipping for multiple orders and ship worldwide.

Please note that if you are outside the United States, shipping can take up to 1-3 weeks to arrive at your door. Please be patient - usually customs is responsible for the delay.

E-mail info@rocklove.com for rush deliveries and shipping inquiries/estimates.

PAYMENT

All prices are in USD (United States Dollars) and can be conveniently converted using the Currency Conversion tool in the left sidebar. Payment can be made either with your PayPal account or with any major credit or debit card (Visa, Mastercard, American Express, Discover). PayPal is a safe and secure way of processing transactions online and free for customers.

JEWELRY CARE

All RockLove jewelry is hand cast from the finest nickel-free sterling silver (925). It will not give you a base-metal allergic reaction and will not rub off on your skin, never turning it green. Be reminded that the pieces are purposely antiqued in various gradients for stylistic affect. We recommend that you do not wear these pieces in the shower or a chlorinated pool since it can alter the oxidization levels. We also recommend that you do not sleep in these pieces since any loose jewelry can become entangled, snagged, and possibly broken – plus it is a precaution for your own safety.

If you have any other questions regarding the maintenance of your pieces, please email us at info@rocklove.com

RETURN POLICY

Returns are evaluated on a case by case basis. If for some reason, you are not satisfied with your purchase, we will refund/issue a store credit for your purchase (minus shipping) upon receipt of the item(s) in original condition. All packages include Delivery Confirmation.

PRIVACY POLICY

RockLove values its customers and their privacy. Customer information provided online will not be sold or distributed to third parties. RockLove strives to maintain a secure and trustworthy relationship between all of its customers – please do not hesitate to contact us with any questions, concerns, or comments!

COPYRIGHTS

RockLove is an internationally distributed brand with full copyright and trademark protection and is the sole intellectual property of owner/jeweler Allison Hourcade - at no point may RockLove be deconstructed and/or sold under any other name nor used as components in the production of other products not licensed by RockLove.